Understanding Our Refund and Return Policy at Iris Heaven

Overview of Our Policies

At Iris Heaven, we prioritize customer satisfaction and strive to ensure that you are pleased with your purchase. Our refund and return policy is designed to provide you with peace of mind when shopping for your favorite fragrances.

Returns Made Easy

If you are not completely satisfied with your purchase, we offer a straightforward return process. Returns can be initiated within 30 days of receiving your order. Simply ensure that the perfume is unopened and in its original packaging. We believe that a hassle-free return experience is fundamental to our customers’ happiness.

Refund Process and Timelines

Once we receive your return, our team will process it within 10 business days. Refunds will be issued to the original payment method used during the purchase. Please note that shipping fees are non-refundable. We also recommend keeping your tracking information until the refund is confirmed. Our aim is to ensure you have a seamless experience when engaging with our return policy.

For any further inquiries regarding our refund and return policy, feel free to reach out to our customer support team. At Iris Heaven, we value your feedback and are dedicated to addressing any concerns you may have.